From Nuclear Reactors to Salesforce RevOps Rockstar

What do nuclear reactors, Salesforce certifications, and fluffy Astro plushies have in common?

They’re all part of Rebecca Youngquist’s journey into the world of Revenue Operations and Salesforce strategy. On the latest episode of the Coffee Dreaming podcast, Rebecca sat down with me to share her unique path into tech, her bold insights on the state of RevOps, and why Salesforce AI (Einstein Copilot and Agentforce) is changing the game.

🚀 A Career That’s Anything But Traditional

Rebecca started her professional life working with nuclear reactors in the U.S. Navy. But after transitioning out of the military in 2021, she found her way into Salesforce through the encouragement of her sister.

“I needed a stable job—and I discovered Salesforce felt like solving puzzles every day,” she says. Now, Rebecca is a 6x Salesforce Certified Pro, Project Management Master, and Platform Manager at Leap, where she leads high-impact Salesforce initiatives including their Agent Force AI implementation.

🧩 Why RevOps Is the Heart of Every Modern Business

Rebecca is a true believer in the power of RevOps:

She’s seen firsthand how companies are evolving from basic Sales Ops functions to fully integrated RevOps teams, and she’s passionate about making systems that people actually want to use.

Her golden rule?
“If it’s not in Salesforce, it doesn’t exist.”

🧠 Lessons from the Front Lines of RevOps

Rebecca dropped some hard-earned wisdom for both aspiring and current RevOps professionals:

• Know your tools: “If you’re leading a RevOps team but don’t know how your CRM works, it’s going to catch up to you.”

• Be nice to your RevOps team: “We’re the wizards behind the curtain. We keep everything running. Kindness goes a long way.”

• Don’t wait for recognition: “Your work might go unnoticed externally—but if you know it works, that’s a win.”

🤖 Salesforce AI in Action: Agent Force & Einstein Copilot

At Leap, Rebecca is leading a cutting-edge implementation of Salesforce’s Service Cloud and Agent Force.

Her favorite new tool? Einstein Copilot—especially for internal use. She integrated it with Gong transcripts so sales and leadership can ask questions like, “what’s going on in this account”

...and get an immediate AI summary of calls, support cases, and pipeline data—without lifting a finger.

This kind of insight, she says, empowers executive teams to walk into meetings with a 360º understanding of key accounts. It’s AI that actually works.

🛠 Favorite Tool: Sweep.io

Rebecca gave a major shoutout to Sweep.io, a powerful tool she uses daily as a Salesforce admin.

“It’s the most-used tool in my toolbox,” she says. If you’re working in a Salesforce org, this is one to check out.

In my opinion, the coolest feature Sweep has is the copilot type functionality that allows you to ask questions about your Salesforce org’s build. Such as, “what dependencies does this Flow have?” Or “where is this field used?”

A fantastic tool if you are inheriting a new org and need to figure out what is going on FAST.

👋 Want to Connect with Rebecca?

She’s open to connecting with others in the Salesforce and RevOps ecosystem—especially veterans and those transitioning into tech. Whether it’s resume reviews, career advice, or Salesforce community connections, Rebecca’s got your back.

👉 Connect with her on LinkedIn

✨ Final Thoughts

Rebecca’s story is a masterclass in reinvention—and a powerful reminder that RevOps is about more than tools and dashboards. It’s about building systems that empower people to do great work (without pulling their hair out in frustration).

As Salesforce continues to evolve with AI, leaders like Rebecca are helping organizations stay ahead—while mentoring the next generation of RevOps pros along the way.

Watch the full episode on YouTube and don’t forget to subscribe to the Coffee Dreaming Podcast for more future-forward conversations.

Offer

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